Magic Mountain Well-Being Plan
Updated 24th December 2021
Magic Mountain Merimbula is committed to ensuring that the health and safety of our guests, staff, and the community is a top priority. Magic Mountain Merimbula has implemented a COVID Safe Operating Plan to operate within applicable Government regulations and guidelines.
Magic Mountain Merimbula has rolled out a series of well-being measures to help give our visitors peace of mind for their visit to the park. These measures may change, as and when Government guidelines and regulations evolve.
Keep Up to Date with the latest information from NSW Health
We ask that all guests review the latest COVID-19 information from NSW Health before visiting Magic Mountain Merimbula. This includes exposure sites, Public Health Order updates, and any requirements for testing or self-isolation.
If you are impacted by a Stay at Home Order, please email firstname.lastname@example.org with details of your products booked and Arrival Date and the Guest Services team will assist to find a solution. Your patience is appreciated.
As required under the current Public Health Order, face masks are mandatory in all indoor settings. We also recommend the wearing of masks in outdoor settings where you are unable to maintain 1.5m physical distance. We ask guests to please bring a face mask with you when visiting the Park.
The latest information can be found on the NSW Health COVID-19 website.
Guests who are unwell should not visit Magic Mountain Merimbula
For the safety of all, the following Guests should not visit Magic Mountain Merimbula.
* Guests who are unwell, or are displaying flu-like symptoms. Symptoms of COVID-19 include fever, cough, sore/scratchy throat, shortness of breath, loss of taste, and loss of smell. Other reported symptoms include fatigue, runny nose, muscle pain, joint pain, diarrhoea, nausea/vomiting, and loss of appetite.
* Guests who are awaiting a COVID-19 test result.
* Guests who have been directed by NSW Health, or any other Government Agency to Self-Isolate.
* Guests who have been in close or casual contact with a person who has tested positive for COVID-19.
Pre-purchase your Passes Online
Based on current Government guidelines, capacity limits will apply on Park Entry Numbers and Tree Climb Sessions.
Guests are strongly encouraged to pre-purchase Park Entry Passes and Tree Climb Sessions online at magicmountain.net.au prior to arrival. Click HERE to purchase products online.
Park Entry Procedures
Guests who are displaying flu like symptoms will not be permitted into the park.
All guests will be required to Check in using the QR registration provided. Guests will need to show evidence of Check In (the ‘Green Tick’) before they will be allowed to enter the Park.
In the Park
Physical Distancing has been implemented in ride queue lines, with 1.5m distance required between guests.
Limits are in place on the number of guests at the one time permitted on certain rides.
Those who live together will be able to ride together.
Enhanced sanitation of high contact touch points on all rides will be undertaken.
Magic Mountain food and beverage facilities will be in operation, with capacity limits on seating in line with current Government guidelines.
All park payment methods will be contactless EFTPOS, no cash will be accepted.
Hand sanitiser stations have been installed throughout the park for guest use.
Increased sanitisation and cleaning regime for all public facilities and points of high contact.
We appreciate your understanding that while some of these measures may be of minor inconvenience, they are being introduced in the interests of safety and wellbeing