Terms & Conditions

ENtry Policy

Entry to Magic Mountain Merimbula will only be available with either a One Day Entry Pass, or a Season Pass. There is no Free Entry available to the Park.

Magic Mountain Merimbula DOES NOT ACCEPT CASH as payment.

COVID-19

Magic Mountain is committed to ensuring that the health and safety of our guests, staff and the community is a top priority. You acknowledge and agree that, despite measures and actions taken by Magic Mountain to reduce the risk of Coronavirus (COVID-19), the Company is unable
to prevent or avoid all risks relating to COVID-19 and you accept personal responsibility and liability for any and all risks relating to COVID-19.

Refund Policy

Magic Mountain Merimbula has a no refund policy which is inclusive of inclement weather.

When purchasing tickets, please choose carefully as we do not give refunds if you simply change your mind or make a wrong decision. For online bookings, in the event the Park does not open on your intended date of visit, you can choose between a refund or credit to use on another occasion.

Ticketing Terms and Conditions

    • Ticket prices are per person inclusive of GST and are valid for a single day use only.
    • Tickets include entry to Magic Mountain Merimbula and cover all rides and attractions in accordance with our age, weight and height requirements but excludes; Food and Beverage, Merchandise and Lockers.
    • Ticket validity period may not be extended.

    • Magic Mountain Merimbula is not responsible for any lost or stolen tickets and no refunds will be given under these circumstances.

    • Government issued Seniors and Carer’s Card must be presented for discount. Magic Mountain Merimbula will offer all valid companion cards with one free entry for the carer of the disabled person.

    • An Entry Pass gives access to any ride that a person meets the requirements for (height, age, weight and appropriate apparel applies on some rides).

    • To redeem any online ticket, present a valid ID.

    • All Day Passes are shown in Australian Dollars. Any purchase will be charged in Australian Dollars. You are solely liable for any currency conversion fee charged by your banking institution.

    • By making your purchase for Magic Mountain Merimbula, you agree to being contacted by Magic Mountain Merimbula regarding your ticket and any associated benefits. You may unsubscribe to these emails by simply hitting the unsubscribe button at the bottom of the email.

    • All children under the age of 13 must be accompanied by a person over the age of 16 years.

    • Gift vouchers are non–refundable or transferable and are applicable to expiry dates.

Conditions of Entry

 

    • You and by your participation accept and acknowledge the inherent risks of the rides and attractions at Magic Mountain Merimbula. Entry Passes include entry to Magic Mountain Merimbula and covers all rides and attractions in accordance with our age, weight and height requirements but excludes; Food and Beverage, Merchandise, and Lockers.

    • Published rides and attractions operating times may change without notice and queue time may apply during peak periods such as school holidays and summer.

    • Magic Mountain Merimbula may close some or all rides on a temporary or permanent basis if it is impacted by adverse weather, safety, refurbishment, maintenance activity or special events.

    • Magic Mountain Merimbula does not offer refunds and no refunds will be given for adverse or inclement weather.

    • No drug affected or intoxicated persons are allowed on premises, please contact Magic Mountain Merimbula for policies in regards to alcohol on the premises.

    • Vehicles are parked at Magic Mountain Merimbula at your own risk, we will not take responsibility for any loss or damage to any vehicle or its contents whilst parked at Magic Mountain Merimbula.

    • No gas bottles, BBQ’s or flammable items permitted (BBQ areas are supplied)

    • No glassware or sharp items are permitted in the park.

    • No scooters, skateboards, bikes or rollerblades to be used in the park.

    • Magic Mountain Merimbula is a NON-SMOKING facility. An allocated smoking area is provided.

    • It is a condition of entry that appropriate clothing must be worn at all times.

    • Magic Mountain Merimbula reserves the right to refuse entry or remove guests from the park for offensive, aggressive behaviour, queue jumping, stealing, vandalism, unsocial behaviour including unsocial language, displaying signs of intoxication and/or under the influence of alcohol or drugs, failure to follow ride/attendant instructions or ride safety signage, or failure to comply with these terms and conditions.

    • The recording of footage or images should be for private use only, not for commercial purposes. NO recording devices to be taken into bathroom areas.

    • Magic Mountain Merimbula reserves the right to inspect bags or other goods in your possession or locker immediately upon request.

Health and Physical Advice

 

    • For safety or operational requirements, height, weight, age and clothing restrictions may apply on some rides and attractions. Please refer to ride signage or staff for specific details.

    • For safety reasons, pregnant women, guests with certain pre-existing health issues, guests with cast or breaks less than 5 weeks old, footwear, eyewear, or any other hard sharp items are not permitted on waterslides.

    • People with medical conditions are responsible for assessing whether they can use the rides. Seek medical advice if uncertain.

    • For hygiene reasons, any child not toilet trained, must use waterproof nappies whilst using aquatic activities.

    • Any person who has suffered diarrhoea within the last 48 hours must not use aquatic activities.

Responsibility of Patrons

 

    • Any child UNDER the age of 13 years cannot gain entry to the park UNLESS they accompany someone over the age of 16 years.

    • You must act with consideration both for yourself and for other guests, please refrain from behaviour that could affect the safety of fellow guests.

    • You must obey all warnings given by Magic Mountain Merimbula staff including all written and verbal instructions.

    • Parents and Guardians must actively supervise their children at all times, park staff are there to ensure your child’s safety on the rides but cannot supervise children on your behalf.

    • You must use all rides and safety equipment as instructed by our trained staff.

    • Carers are responsible for persons under their supervision.

    • We will not be responsible for any loss of property. Lockers are available.

    • We the owners and operators of the premises are not liable for and irrevocably release us from any liability from personal injury, death, property loss or damage arising from any cause whatsoever (including negligence of a staff to the fullest extent permitted by law) whilst you are on the premises.
    • BOOKING REQUESTS

      Booking is valid for all dates we are open to the public in December 2023, all reservations must be purchased during our limited promotional period, there will be no change of dates offered for inclement weather unless it is inline with our park closure policy.

BLACK FRIDAY

 

In addition to the standard Terms and Conditions, by purchasing our Black Friday-Cyber Monday Promotion at Magic Mountain Merimbula you are agreeing to the Black Friday-Cyber Monday Terms and Conditions below:

 

The Black Friday – Cyber Monday offer is available to all eligible customers based on the following Terms and Conditions.

Offer runs from 12:00am, 24th of November 2023 until 11:59pm on the 27th of November 2023 (Black Friday-Cyber Monday Period). Offer is available online only.  Order must be placed and completed within the Black Friday–Cyber Monday period. Offer only applies to completed orders during this period. No price adjustments will be made for products purchased prior or after the Black Friday–Cyber Monday period.   Black Friday–Cyber Monday Tickets are valid for use for the period 1-31 December 2023 only

CHANGES & CANCELLATIONS TO RESERVATIONS

Bookings cancelled prior to the arrival date, will forfeit 100% of the cost of their booking.

 

BLACK FRIDAY-CYBER MONDAY SPECIAL DEAL

Purchase a Magic Mountain Day Pass for $59 and receive a second ticket for equal or lesser value for $1

  • Payment in full at the time of booking
  • Tickets must be used in the month of December 2023.
  • There are no refunds or exchanges on Black Friday–Cyber Monday Tickets, including if the tickets are unused.

 

GENERAL TERMS AND CONDITIONS

We reserve the right to cancel or modify bookings where it appears that a customer has engaged or intends to engage in fraudulent, illegal or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error, or from an attempt to circumvent park policies, terms or conditions.

Offer includes a full priced adult ticket and an additional ticket for equal or lesser value purchased for only $1, all tickets purchased must be used in the month of December 2023.

All tickets sold during this period will adhere to the Magic Mountain Terms and Conditions available at www.magicmountain.net.au.